01254 958950 admin@centaurhousing.com

80 Market Street Chorley Lancashire PR7 2SF

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Our Services

Centaur Housing Association provides tailored Specialist Housing Management services on behalf of a number of Third Party Organisatons. We use our wealth of experience to provide essential services such as:

Lettings and Occupancy Process
  • We arrange the Letting s process and signing of Occupancy Agreements on behalf of third parties.
  • We met with Tenants to discuss the contents of Occupancy Agreements with Occupants and/or their advocates on behalf of a third party.
  • We consult with Occupants on any proposed change in Housing Management as required by any statutory provision.
  • We administer Occupancy Agreements on behalf of a third party whilst using our best endeavours to ensure that the Occupants carry out their obligations under the agreement throughout the term.
  • We support third parties in taking appropriate action in respect of breaches of a tenants Occupancy Agreement.
  • We arrange Pre-Void Inspections on receipt of Tenancy Termination notices.
Facilities Management
  • We comply with the relevant regulatory requirements laid down by the Tenant Services Authority and operate policies and procedures in compliance with accepted good practice.
  • We source contractors to carry routine handyman services, obtain details in order to arrange service level agreements, establish and maintain good working relationships with contractors.
  • We arrange minor and major repairs to the property, obtaining quotations for approval through to coordinating works in a sensitive and efficient way.
  • We maintain items of furniture and furnishings provided at the Property in a safe and usable condition and replace the same where necessary.
  • We arrange for the interior of the Property is kept in good decorative order and ensure that the Property is redecorated internally as frequently as instructed by the third party.
  • We carry out regular property inspections, reporting back to third parties where there are significant issues.
  • We organise and co-ordinate Void works to ensure a timely turn around to reduce Void periods and rent loss.
  • We provide a 24 hour out of hours services to deal with emergencies.
Health, Safety and Compliance Management
  • As the Agent we take responsibility for maintaining, servicing, insuring  and replacing any specialist equipment, which it has provided at the property.
  • We arrange for appropriate risk assessments for all Occupants to be completed.
  • We ensure that any electrical appliances owned by the Landlord at the Property are regularly inspected in accordance with the 1989 Electricity at Work Regulations or any similar subsequent legislation to ensure their safety.
  • Where an Occupant requires a specific Property Adaptation or installation due to disability, we will assist the Occupant to make applications to the appropriate bodies.
Data and Reporting
  • We fully maintain IT systems on behalf of 3rd parties, this often includes using systems such as FixFlo for Property Maintenance and Compliance reporting. We record tenancy and contractor contact and communication, appointment dates and the time it takes for repairs to be completed in order to evidence KPI’s are met and service standards are met.
  • We maintain Data systems for holding Tenancy Information and Property information in line with GDPR regulatory requirements.
  • We provide monthly performance reports on all aspects of the services we provide to evidence the work we carry out to inform third parties of any information they may require.
Financial Management
  • Income Collection Services – we work with tenants, financial advocates and Housing Benefit departments to ensure tenants do not fall into rent arrears.
  • Benefit Applications – We support tenants and financial advocates to submit Housing Benefit Applications, applications for Council Tax discount and signpost tenants where necessary for additional support and advice.

For further information of the services we provide, please contact our office on 01254 958950.

Contact us
Tel: 01254 958950
Email: admin@centaurhousing.com

80 Market Street Chorley Lancashire PR7 2SF