Our aim is provide good quality services to all of our customers making the customer experience a positive one.
However, we acknowledge that sometimes things can go wrong. We may not always know when this
happens, so we encourage customers to tell us so we can try to put things right.
We encourage our tenants, customers, partners and contractors to give us feedback in all aspects of what we do. This allows us to identify any areas that require improvement and action improvements accordingly and to support our tenants to resolve issues and live in a peaceful, safe environment. There are lots of ways to get in touch, our contact details are below or speak to a member of the Housing Team when they visit.
Our service standards and Policies for handling Feedback can be found on the Policy and Procedure section on this Website.
Compliments
We welcome feedback from all of our customers and partners and find it extremely useful to understand where we are doing well. We will be contacting all of our tenants on an annual basis to seek feedback on the services we provide to assist us to identify areas of improvement and to share good practices with colleagues where things have gone well.
If you wish to provide us with feedback, please contact us using the details below.
Complaints
We take all complaints very seriously and strive to deal with all complaints reported to us quickly and sympathetically.
A Link to our complaints procedure can be found on our Policies Page. If you wish to get in to report something you are not happy about, please contact us immediately.
Neighbour Disputes and Anti Social Behaviour
We understand that our tenants may experience problems with the people you share accommodation with or your neighbours. If you find that you are experiencing issues with your neighbours and are unable to find a solution, please do get in touch. We can support you to find a solution and have policies in place to allow CHA to make sure you live in your home peacefully.
Telephone our dedicated Housing Management Team – 01254 958950
Email us – Admin@Centaurhousing.com
